Professional Profile
Experienced disability-services professional with extensive
practical experience supporting children and young people with
disability, including long-term experience in disability transport,
duty of care, family and school liaison, safety, scheduling and
service coordination.
Brings Assistant Manager experience within a disability service
provider, supporting participant-related administration, staff
coordination, rostering, documentation, risk management and
day-to-day service operations.
Completed formal Support Coordination training and developed
knowledge of participant-centred service delivery, support
coordination processes, stakeholder engagement and connecting
people with appropriate supports.
Combines practical disability-sector experience with a Bachelor
of Laws and Diploma of Accounting, providing strong analytical,
administrative, financial and problem-solving skills.
Committed to participant choice, dignity, privacy, safety,
inclusion and independence.
Core Skills
Disability Services
Participant Support
Service Coordination
Support Coordination Knowledge
Person-Centred Practice
Participant Advocacy
Stakeholder Engagement
Family & Carer Liaison
Risk Management
Duty of Care
Incident Documentation
Safeguarding
Participant Rights
Staff Coordination
Rostering
Documentation
Service Quality
Operational Problem-Solving
Microsoft Office
Xero & MYOB
Professional Experience
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Supported the day-to-day coordination and operation
of disability support services, contributing to
person-centred and reliable service delivery.
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Assisted with participant onboarding, participant-related
administration, documentation, records and ongoing
service requirements.
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Assisted with staff coordination, rostering, shift
coverage and workforce allocation to maintain continuity
of participant supports.
-
Communicated with participants, families, carers,
support workers and other stakeholders regarding service
needs, schedules and operational matters.
-
Assisted with identifying participant needs, service
issues and operational risks and escalating concerns
appropriately.
-
Supported incident documentation, risk management,
complaints handling and follow-up of service-related
concerns.
-
Maintained accurate records while respecting privacy,
confidentiality, dignity and participant rights.
-
Provided long-term disability transport and
duty-of-care support for children and young people
with diverse physical, intellectual and behavioural
disabilities.
-
Built strong professional relationships with students,
parents, carers, schools and other stakeholders.
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Managed daily transport schedules, safe handovers and
communication with families and schools.
-
Responded to changing needs and unexpected situations
while maintaining safety, professionalism and continuity
of support.
-
Coordinated subcontractor operations and supported
required worker screening, safety and operational
requirements.
-
Developed extensive practical experience in disability
support, safeguarding, risk awareness and person-centred
service delivery.
-
Managed client accounts and maintained professional
stakeholder relationships.
-
Coordinated staff schedules and operational requirements
to meet service expectations.
-
Worked with service agreements, client requirements,
operational risk assessment and issue resolution.
-
Maintained financial records, reconciliations and
bookkeeping documentation.
-
Supported financial and general administration with
accuracy and confidentiality.
Qualifications & Professional Training
Education & Qualifications
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Certificate III in Individual Support
— Acacia Group, NSW
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Diploma of Accounting
— TAFE NSW | 2016
-
Bachelor of Laws (LL.B.)
— Ain Shams University, Egypt | 1999
Training & Checks
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Support Coordination Training — TeamDSC,
Modules 1 & 2
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NDIS Worker Orientation Module
-
NDIS Worker Screening Check — NSW
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Working With Children Check — NSW
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HLTAID011 First Aid & CPR
-
Infection Control & Medication Administration Training
Technology & Systems
Microsoft Word
Microsoft Excel
Outlook
Xero
MYOB
Astalty
Digital Records
Document Management
